don't be afraid of the unknown
I write on this blog because I want to share what I try, what I learn, and how we all can grow together. So if you want to share any thoughts or experiences, let me know. This post is something completely new to me because I have no idea how I will implement a custom … Read more
As my blog title indicates everything I try to share is about try, learn, grow, repeat. Most of the content I shared so far was about stuff I did and played around with. The recent post was about the update set governance and naming convention that I applied in my instances. And it works like … Read more
I’m kind of a process/quality geek. I like to keep many things consistent to make my life as a product owner and ServiceNow platform owner as easy as possible. At least when it comes to development governance and release planning. But I learned that having naming conventions and documentation on how to work with update … Read more
When I started working with ServiceNow ITSM I immediately lost an overview of my various tickets and their updates from customers. Usually, I had multiple tickets open and for some of them, I was waiting on a response from the caller/customer. But I have never found an out-of-the-box solution to track unread comments in ServiceNow. … Read more
In some catalog items, you want to check if a member is already part of a group he wants to join or not. This could have various reasons, one of them might be you want to automate adding group membership to users via requests. To avoid errors you want to check if a member is … Read more
In this series, I will show you an easy example of how to make use of a freeform visual task board in ServiceNow. In part 1 of the series we already looked into the basics of freeform visual task boards. We wanted to know how you can use them for your work. We also set … Read more
ServiceNow offers a Kanban option to keep track of topics or tickets with various criteria. Most of the time you will use these boards probably in the IT Business Management – Agile Development module to keep track of your user stories for the different project/scrum teams. But sometimes you want to use a freeform visual … Read more
ServiceNow Agile Development is a module you can use to organize user stories, backlog, sprint planning, sprint execution, and much more. As product owners, you always want to stay on top of your backlog so you are able to prepare for the upcoming sprints. In some companies you even have not only one product owner, … Read more
If you are working within multiple instances and multiple developers you might have faced already an issue in the past when you deploy update sets from one instance to another that you missed to collect the manual deployment steps that have to take place before or after comitting the update set. As I have experienced … Read more
Branding a ServiceNow instance in the System UI becomes somewhat complicated if you don’t know all the various options for the CSS classes ServiceNow offers. You can spend a lot of time modifying the system or creating a new theme. The result will be that you find out not all buttons and colors are getting … Read more