don't be afraid of the unknown
I’m sure you know that scenario from your experiences as well. You are creating nice flows that are triggered by the Service Catalog and you add SCTASKs to a RITM with this flow. And usually at the end you close the RITM and set the Complete stage. But often additional tasks are added to the … Read more
In the ServiceNow Community, I came across an interesting scenario and wanted to share my solution as well here with this blog audience. The scenario was like this: My first idea was to create or use some kind of Look Up action/script that runs until all tasks are closed, but there are limitations with Look … Read more
I’m a little bit behind on the latest releases of ServiceNow it seems. We just upgraded our first instance to Vancouver, smooth like always, and I was just surprised by the UI changes in some areas. It felt at first glance like a new system. I definitely should upgrade and play more within my PDI … Read more
I write on this blog because I want to share what I try, what I learn, and how we all can grow together. So if you want to share any thoughts or experiences, let me know. This post is something completely new to me because I have no idea how I will implement a custom … Read more
As my blog title indicates everything I try to share is about try, learn, grow, repeat. Most of the content I shared so far was about stuff I did and played around with. The recent post was about the update set governance and naming convention that I applied in my instances. And it works like … Read more
I’m kind of a process/quality geek. I like to keep many things consistent to make my life as a product owner and ServiceNow platform owner as easy as possible. At least when it comes to development governance and release planning. But I learned that having naming conventions and documentation on how to work with update … Read more
Since I started exploring ServiceNow I was always using the knowledge management feature that comes out of the box. After several hundred articles I definitely started to miss a functionality – a table of contents widget. For each article, you can add a table of contents that is somewhat dynamically updated to each knowledge article. … Read more
When I started working with ServiceNow ITSM I immediately lost an overview of my various tickets and their updates from customers. Usually, I had multiple tickets open and for some of them, I was waiting on a response from the caller/customer. But I have never found an out-of-the-box solution to track unread comments in ServiceNow. … Read more
With the ServiceNow Platform, you get access to the knowledge module. You can create one to many knowledge bases and create articles in them. If you are a knowledge creator and publish knowledge articles for the Service Portal you might get frustrated. Previewing knowledge articles with out-of-the-box functionality is bad. At least for me, it … Read more
The last part of this series about freeform visual task boards is to improve the automation we created in part 2. Therefore we will update our Flow and make use of decision trees. This will reduce the logic we have to build in the flow itself. We could scale our solution to multiple tags and … Read more