Knowledge

Table of contents widget for ServiceNow Portal

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Since I started exploring ServiceNow I was always using the knowledge management feature that comes out of the box. After several hundred articles I definitely started to miss a functionality – a table of contents widget. For each article, you can add a table of contents that is somewhat dynamically updated to each knowledge article. … Read more

Show Knowledge Article preview in Service Portal instead of Platform UI

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With the ServiceNow Platform, you get access to the knowledge module. You can create one to many knowledge bases and create articles in them. If you are a knowledge creator and publish knowledge articles for the Service Portal you might get frustrated. Previewing knowledge articles with out-of-the-box functionality is bad. At least for me, it … Read more