don't be afraid of the unknown
In some catalog items, you want to check if a member is already part of a group he wants to join or not. This could have various reasons, one of them might be you want to automate adding group membership to users via requests. To avoid errors you want to check if a member is … Read more
In this series, I will show you an easy example of how to make use of a freeform visual task board in ServiceNow. In part 1 of the series we already looked into the basics of freeform visual task boards. We wanted to know how you can use them for your work. We also set … Read more
ServiceNow offers a Kanban option to keep track of topics or tickets with various criteria. Most of the time you will use these boards probably in the IT Business Management – Agile Development module to keep track of your user stories for the different project/scrum teams. But sometimes you want to use a freeform visual … Read more
I came across a topic a couple of days ago where I wanted to create a new metric. This is actually not really rocket science and very easy to do but then I was wondering how can I calculate the data for already existing tickets. Calculate the Time difference in Change Requests My goal was … Read more
ServiceNow Agile Development is a module you can use to organize user stories, backlog, sprint planning, sprint execution, and much more. As product owners, you always want to stay on top of your backlog so you are able to prepare for the upcoming sprints. In some companies you even have not only one product owner, … Read more
ServiceNow is promoting the LowCode / No-Code approach very strongly with their flow engine. Flow is the new way of creating a workflow fast and without any huge programming. I’m not very familiar with the ways how it worked in past releases as I started out with the Paris release and with that, I already … Read more
Assuming you are working with ServiceNow or have employees/colleagues who use the system daily, then you might have experienced some frustration that you have to fill in mandatory fields on a section in a form view that is within a tab but the system does not focus on this tab. In general, ServiceNow does not … Read more
In case you are using the [time_worked] field on some tasks in ServiceNow you might have experienced already the behavior that it is counting and counting and counting whenever an incident or any other task is open. This behavior is the out-of-the-box behavior but not always wanted. In case you want to report on that … Read more
Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relationship between those incidents. This has multiple benefits: Have one parent incident that can be updated to … Read more
If you are working within multiple instances and multiple developers you might have faced already an issue in the past when you deploy update sets from one instance to another that you missed to collect the manual deployment steps that have to take place before or after comitting the update set. As I have experienced … Read more