don't be afraid of the unknown
In some catalog items, you want to check if a member is already part of a group he wants to join or not. This could have various reasons, one of them might be you want to automate adding group membership to users via requests. To avoid errors you want to check if a member is … Read more
Assuming you are working with ServiceNow or have employees/colleagues who use the system daily, then you might have experienced some frustration that you have to fill in mandatory fields on a section in a form view that is within a tab but the system does not focus on this tab. In general, ServiceNow does not … Read more
Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relationship between those incidents. This has multiple benefits: Have one parent incident that can be updated to … Read more