don't be afraid of the unknown
When I started working with ServiceNow ITSM I immediately lost an overview of my various tickets and their updates from customers. Usually, I had multiple tickets open and for some of them, I was waiting on a response from the caller/customer. But I have never found an out-of-the-box solution to track unread comments in ServiceNow. … Read more
With the ServiceNow Platform, you get access to the knowledge module. You can create one to many knowledge bases and create articles in them. If you are a knowledge creator and publish knowledge articles for the Service Portal you might get frustrated. Previewing knowledge articles with out-of-the-box functionality is bad. At least for me, it … Read more
I’m sure you think: What am I talking about… What does this title even mean? Well, I’ll make it easy. Do you know the company “Not impossible”? No? Nevermind, I didn’t also until I met their CEO at Pink Elephant congress in Las Vegas a couple of years ago. The company name says everything about … Read more
I’m working as a manager for a couple of years and one of my duties is to hire new employees from time to time. Up until today, I’m sometimes struggling with the content I get provided from some candidates. Most of the people are writing way too much in a job application because they don’t … Read more
The last part of this series about freeform visual task boards is to improve the automation we created in part 2. Therefore we will update our Flow and make use of decision trees. This will reduce the logic we have to build in the flow itself. We could scale our solution to multiple tags and … Read more
In some catalog items, you want to check if a member is already part of a group he wants to join or not. This could have various reasons, one of them might be you want to automate adding group membership to users via requests. To avoid errors you want to check if a member is … Read more
In this series, I will show you an easy example of how to make use of a freeform visual task board in ServiceNow. In part 1 of the series we already looked into the basics of freeform visual task boards. We wanted to know how you can use them for your work. We also set … Read more
I love reading books in all different kinds of genres. It doesn’t matter if it is fiction or non-fiction, crime, thrillers, biographies, or business books. And because I want to share what I read and from what I learned something I wanted to add a book library section to my website. Simple Book Library with … Read more
ServiceNow offers a Kanban option to keep track of topics or tickets with various criteria. Most of the time you will use these boards probably in the IT Business Management – Agile Development module to keep track of your user stories for the different project/scrum teams. But sometimes you want to use a freeform visual … Read more
I came across a topic a couple of days ago where I wanted to create a new metric. This is actually not really rocket science and very easy to do but then I was wondering how can I calculate the data for already existing tickets. Calculate the Time difference in Change Requests My goal was … Read more